How can I file a complaint?

We regret that you seem to have a cause for complaint. We will personally review your concern and contact you as soon as possible in this regard. If you would like to submit a complaint by e-mail, please write to us at or call us on +49 30 74395959. Our customer service is available for you on weekdays from 9:00 to 18:00.

In order for us to process your complaint appropriately, we need the following information from you:
  • A comprehensive description of the complaint and the affected service or product.
  • The date on which the problem first occurred.
  • Any supporting documents to accompany your complaint.

Kindly note, we can only discuss account related matters from an email address registered to your E&V account.