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How does Apple Pay work?


How can I dispute a transaction?


Why is my E&V Smart Money Account IBAN not accepted, and what can I do about it?


How long does a refund to my E&V Smart Money account take?


Why was my online payment not made?


Where can I see my latest transactions?


My SEPA transfer has failed. What now?


How can I create a SEPA transaction?


Can I withdraw money free of charge from any ATM?


How often can I withdraw cash free of charge?


I could not withdraw cash from the ATM, what is the reason?


Why was I charged a fee when withdrawing money?


Why was I debited or charged twice?


How can I make a transfer in a foreign currency?


Will direct debits also be debited from my E&V account without a credit balance?


How long does a transfer usually take?


What is my daily limit?


Why was I charged a fee for a direct debit?


Can I reverse a direct debit?


EV Smart Money Holding GmbH

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Lizenzpartner der Engel & Völkers
Marken GmbH & Co. KG

  •   Klaus-Groth-Straße 3, 14050 Berlin
  •   contact@ev-smartmoney.com
  •   +49 3074395959
  •   Montag - Freitag: 09.00 - 18.00 Uhr
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Anbieter der Dienstleistungen:

Die EV Smart Money Holding GmbH fungiert als Outsourcing-Partner der Solarisbank AG für die Erbringung von Bankkonto- und Debitkarten-Dienstleistungen.

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