I could not withdraw cash from the ATM, what is the reason?

It may happen that you withdraw cash from an ATM, but the desired amount is not paid out. First check whether your individual account limit for cash withdrawals has been exceeded. If this is not the case, check your current account balance. You can only withdraw as much cash as you have funds in your account.

If you can rule out these two cases and still have problems withdrawing money, do not hesitate to call our customer service. You 
You can reach us by e-mail at support@ev-smartmoney.com or by phone at: +49 30 74395959.