My SEPA transfer has failed. What now?

If a transfer has not reached your intended recipient, we may attempt to cancel or reverse the transfer.

The most common reasons for a failed transfer are as follows:
  • The recipient's name on the transfer order is different from the account holder's name.
  • The IBAN was entered incorrectly.
  • The name of a company is given as the recipient instead of a personal name.

If one of these cases has occurred in your case, we can try to refund your money. Simply email us at support@ev-smartmoney.com and our customer service team will look into the problem. You are also welcome to call us. You can reach us on weekdays from 9:00 am to 6:00 pm on: +49 30 74395959.