In order for you to make an online payment, you need to keep the following things in mind:

• Your account balance must be sufficient to cover the online payment.
• Make sure you have confirmed any push messages from the online payment.
• Check your card settings to see what limits you have set.
• Do you have a stable internet connection?

If you still experience problems with an online payment, please contact our customer service at support@ev-smartmoney.com.