Why haven't I received the TAN to link my smartphone?
The delivery of the TAN by SMS usually takes a few seconds. However, depending on the network provider, delivery can take up to 10 minutes.
If you still have not received a TAN by SMS after 10 minutes, please contact our customer service. You can reach us on weekdays from 9:00 a.m. to 6:00 p.m. at +49 30 74395959 or by e-mail at email@example.com. We will be happy to help you!